Privacy Policy

1. Introduction

phslots ("phslots," "we," "us," "our") is committed to protecting the privacy and personal data of every player who uses the phslots platform. This Privacy Policy describes how phslots collects, processes, stores, shares, and protects personal information in connection with the operation of the phslots online casino platform accessible at phslots.org.

This Policy applies to all personal data processed by phslots in connection with: (a) the registration and maintenance of player accounts; (b) the provision of gaming, payment, and support services; (c) compliance with applicable Philippine laws and PAGCOR regulatory requirements; and (d) marketing and promotional communications, where you have provided consent.

By registering an account on phslots or using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the phslots platform.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, phslots is the personal information controller in respect of the personal data it collects and processes in connection with the phslots platform.

phslots has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection law. Contact details for the DPO are provided in Section 15 of this Policy.

3. Personal Data We Collect

phslots collects the following categories of personal data from players:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — phslots is a 21+ platform)
• Philippine mobile number and email address
• Username and encrypted password
• Residential address in the Philippines

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or Voter's ID)
• Proof of address documents where required
• Selfie or liveness check images used for biometric verification
• Source of funds declarations where required by PAGCOR or anti-money laundering regulations

3.3 Financial & Transaction Data

• GCash or Maya account reference numbers (we do not store full wallet credentials)
• Bank account details provided for withdrawal purposes
• Deposit and withdrawal transaction history
• Wagering history, game session records, and account balance information

3.4 Technical & Usage Data

• IP address and approximate geolocation (used to verify Philippine residency and detect prohibited jurisdictions)
• Device type, operating system, browser type, and version
• Session duration, pages visited, and features used on the phslots platform
• Cookie identifiers and similar tracking technologies (see Section 8)

3.5 Communications Data

• Records of live chat, email, and support ticket communications with the phslots support team
• Feedback, survey responses, and promotional opt-in records

4. How We Collect Your Data

phslots collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, web beacons, and similar technologies when you access and use the phslots platform (see Section 8).
• From third parties — including identity verification service providers, payment processors (GCash, Maya, Philippine banks), fraud detection services, and PAGCOR where required by regulation.

5. How We Use Your Personal Data

phslots uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your phslots account, including processing login requests and account updates.
• Age and identity verification: To verify that you are at least 21 years of age and to confirm your identity as required by PAGCOR regulations and Philippine law.
• Payment processing: To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and to maintain accurate financial records.
• Regulatory compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws, including the filing of suspicious transaction reports where required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct on the phslots platform.
• Platform improvement: To analyze usage patterns, diagnose technical issues, and improve the features, performance, and user experience of the phslots platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session controls, and self-exclusion.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent, and subject to your right to opt out at any time.

6. Legal Basis for Processing

phslots processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the phslots Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent and retain the right to withdraw it at any time.

7. Sharing Your Personal Data

phslots does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• PAGCOR and Philippine regulatory authorities: As required by our operating licence and applicable law, including the submission of player data, transaction records, and suspicious activity reports.
• Identity verification providers: Third-party KYC and age verification service providers who assist phslots in verifying player identity and age in compliance with PAGCOR requirements.
• Payment processors: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to the extent necessary to process deposits and withdrawals.
• Game software providers: Licensed game providers whose titles are available on the phslots platform may receive anonymised or pseudonymised session data for game integrity and RNG certification purposes.
• Fraud prevention and security services: Third-party providers who assist phslots in detecting and preventing fraudulent activity, account takeover, and money laundering.
• IT and hosting providers: Cloud infrastructure and data hosting providers who process data on phslots' behalf under strict data processing agreements.
• Legal and professional advisers: Where necessary to obtain legal advice, conduct audits, or defend or pursue legal claims.
• Law enforcement: Where required by a valid court order, subpoena, or other lawful demand from a Philippine law enforcement authority.

8. Cookies & Tracking Technologies

phslots uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and deliver relevant content. A cookie is a small text file placed on your device when you visit the phslots platform.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limits.
• Analytics cookies: Collect anonymised data about how players use the phslots platform to help us improve performance and user experience. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of phslots marketing campaigns. Used only with your consent.

You can manage your cookie preferences at any time via the cookie settings panel accessible from the phslots platform footer. Disabling non-essential cookies will not affect your ability to access your account or play games.

9. Data Security

phslots implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the phslots platform
• Encryption of sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for all phslots staff accessing systems that process personal data
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• 24/7 security monitoring and intrusion detection systems
• Formal data breach response procedures, including NPC notification within 72 hours of discovering a breach that poses a real risk of serious harm

While phslots takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phslots account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Data Retention

phslots retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction and wagering records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with AMLA requirements.
• Support communications: Retained for three (3) years following the resolution of each support interaction.
• Marketing consent records: Retained for the duration of your account and for three (3) years following account closure or withdrawal of consent.
• Technical and usage data: Retained for up to thirteen (13) months in identifiable form, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with phslots' data disposal procedures.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by phslots:

• Right to be informed: The right to be told what personal data phslots holds about you and how it is being used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data phslots holds about you, free of charge, within thirty (30) days of your request.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly via your phslots account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phslots' legal retention obligations under PAGCOR regulations and AMLA.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You can exercise this right at any time via your account settings or by contacting our support team.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe phslots has processed your personal data in violation of the Data Privacy Act.

12. Children's Privacy

The phslots platform is strictly intended for adults aged 21 years and older. phslots does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on phslots, please contact our support team immediately so that we can investigate and take appropriate action.

13. Third-Party Links

The phslots platform may contain links to third-party websites or services — for example, links to PAGCOR's official website or responsible gaming resources. phslots is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any third-party site you visit via a link on the phslots platform.

14. Changes to This Privacy Policy

phslots reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Where changes are material, phslots will notify registered players via email or an in-platform notification at least seven (7) days before the amended Policy takes effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the phslots platform after the effective date of any amended Policy constitutes your acceptance of the revised terms.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phslots, please contact our Data Protection Officer:

• DPO Email: privacy@phslots.org
• General Support: support@phslots.org
• Live Chat: Available 24/7 via the phslots platform

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with phslots' response to your privacy concern.